5 Ways Our Forex Call Center Reduces Costs & Saves Your FX Broker Valuable Time
One of the greatest challenges that FX brokers face is finding talented individuals to represent their business, something that holds especially true when you are in the beginning stages of launching your own broker. In many cases it involves so much effort that searching for qualified candidates can be a full time job for not just one, but several members of the HR team. Because retail forex trading is still very much a niche industry, it’s rare to easily secure an entire team of individuals that are familiar with the market and its nuances.
An additional hurdle is the 24 hour nature of the FX market, which further narrows the candidate pool as job offers for evening or overnight shifts can be dealbreakers for certain candidates. Finally, when an appropriate hire is finally chosen, it will take several months of training and mentorship before value on the time investment can be realized.
For the reasons mentioned above, it may make sense to outsource your sales & support to Atomiq Consulting. Consider these 5 advantages:
#1. Minimal Training Needed
As part of our forex call center services, we are responsible for the initial training of staff for both our sales and customer service roles. You will have peace of mind knowing that our team will have a solid understanding of the market on the first day of work. It’s important to note that we still feel some training is required once an agreement has been signed. This training, however, would be minimal as our goal is to ensure that our team understands the products and services you wish to highlight.
#2. Quality at a Competitive Price
Due to the regions in which our call centers are based, we are able to offer high quality sales & support staff at competitive pricing. Cost savings are one of the biggest advantages to outsourcing, making it possible to allocate funds to other aspects of the business. For example, as a complement to our call center, we can provide high quality lead and traffic services. The savings you’ll enjoy by partnering with our call center will make it possible to invest in additional marketing for your brokerage, making a partnership with Atomiq Consulting a win/win scenario.
#3. Minimize Ongoing Costs & Expenses
By partnering with our fx call center, costs are reduced in a variety of ways. First, you won’t have to worry about constantly changing offices as the business grows because you are effectively outsourcing that service to us. Secondly, paperwork & liabilities are significantly reduced since your broker has a single contract with our firm and not each individual staff member. Finally, the time involved in hiring, onboarding, and handling terminations is done by our team, relieving your brokerage of this responsibility.
#4. “Round-The-Clock” Availability
Our fx call centre is able to accommodate both sales and support roles 24 hours a day during the trading week. Attempting to set up a team locally that will operate during non-business hours can pose many challenges: additional paperwork, more difficulty securing candidates willing to work non-standard hours and potentially an office relocation. For these reasons it may make more sense to outsource your sales & support needs to our call center, thereby saving valuable time and headaches in the process.
#5. Tap Into New Languages
Our call center is able to accommodate a variety of languages. Although we still approach each offer on a case-by-case basis, due to our global network of industry contacts, we can usually meet the specific requirements presented to us. Even if your request seems out of the ordinary, feel free to let us know your thoughts as we are happy to provide our feedback.
Partner With The Atomiq Consulting Forex Call Center Today!
Unlike a traditional call center, we emphasize quality over quantity, which translates to an exceedingly high standard of excellence for your brokerage. Because we’ve partnered with forex brokers of all shapes and sizes, we are confident our call center services can meet the specific needs of your business. In addition, we are also able to provide your broker with high quality leads and traffic, which is an excellent complement to our call center services.
To discover our call center in further detail, receive a price quote or discuss our lead generation services further, don’t hesitate to contact us today!
Have a look at some of the additional services our clients have found to be helpful in the growth of their business.